Data Deletion Instructions

Last updated: 11 October 2026

You can ask PTL-PROP, operated by PTL Sales & Marketing Sdn Bhd, to delete the personal data we hold about you. This page explains how. For more about how we handle personal data, see our Privacy Policy.

How to request deletion

1. Email us at privacy@ptl-prop.com with the subject "Data deletion request".
2. Tell us the WhatsApp phone number you used to contact PTL-PROP, or, if you are an agent, the email address of your PTL-PROP account.
3. We may ask you to confirm that you own the number or account, so that we do not delete someone else's data by mistake.
4. We will confirm when the deletion is complete. We aim to complete requests within 21 days of receiving them. If we need more time, we will tell you before then, explain why, and tell you when we expect to finish.

What we delete

If you contacted a PTL-PROP WhatsApp number, we delete from PTL-PROP's database:

• your conversation history and the profile we keep for you (for example your name, property requirements and viewing requests);
• enquiry, availability-check and notification records linked to you;
• any follow-up messages scheduled to be sent to you;
• records of property portal enquiries that contain your phone number.

Conversation records are kept separately for each PTL-PROP number. If you contacted more than one PTL-PROP number, we delete your records under each of them.

If you are an agent or agency user, we delete your PTL-PROP account profile and sign-in record. Listings you uploaded are not removed automatically when your account is closed; tell us if you also want them and your contact details deleted. Customer conversation records are kept under the PTL-PROP WhatsApp number through which each customer made contact, not under individual agents. They are deleted when the customer asks us, or when they are deleted from the account that operates that number.

If you are a listing agent whose contact details appear on a listing we hold, you can ask us to remove your contact details from our records.

What we cannot delete, or delete later

• Messages already on your own phone, or in the WhatsApp app of the agent whose number you messaged (the same conversations are visible there). Those are controlled by WhatsApp and the device owners.
• Notifications already sent to our agents on WhatsApp about your enquiry (these can include your name and phone number). We cannot recall messages that have already been delivered.
• Our server logs, which can contain your phone number and short message excerpts. There is currently no fixed retention period for these logs, and they are not deleted automatically.
• Technical WhatsApp connection data (encryption session data and the mapping between WhatsApp identifiers and phone numbers, not message content). It is kept while the agent's number stays connected to PTL-PROP and is removed when the number is disconnected.
• Message content previously sent to OpenAI for AI processing, which OpenAI may keep for a limited period under its own API data retention policy.
• Copies held by our other service providers in backups or logs, which are removed according to their own retention schedules.
• Information we must keep to comply with the law or to resolve a dispute. If this applies, we will tell you what we are keeping and why.

Facebook and Meta data

PTL-PROP does not offer "Log in with Facebook", and does not collect data from your Facebook account. If you have questions about data held by WhatsApp or Meta themselves, please refer to WhatsApp's and Meta's own privacy settings and policies.